Empathy is an indispensable leadership skill. Empathetic leaders know how to step into someone else's shoes and truly understand their situation, perspective and feelings.
Empathetic leaders also know there is a difference between empathy and sympathy. Sympathy is feeling concern for another and sharing in their feelings or struggle. Empathy is understanding a situation from another's perspective and being able to communicate that understanding back to them.
Strong empathy skills help leaders to:
· Build relationships grounded in trust and understanding.
· Develop an accurate understanding of people's views, expectations and desires.Read More